Fundamental Questions to Ask When Hiring Professional Movers in Silicon Valley

Fundamental Questions To Ask Before Hiring Professional Movers: Part 1

Silicon Valley, known as the epicenter of the tech industry, is a hub of innovation and opportunity. If you’re planning a move in this fast-paced region, hiring professional movers is a wise decision to ensure a smooth relocation. The process of choosing a moving company can be overwhelming, with numerous options available. To help you make an informed decision and avoid any potential pitfalls, it’s essential to ask the right questions during the hiring process. In this article, we will explore the fundamental questions you should ask when hiring professional movers in Silicon Valley.

1. Is the Moving Company Licensed and Insured?

One of the first and most crucial questions to ask when hiring professional movers is whether the company is properly licensed and insured. A reputable moving company should be licensed by the appropriate authorities, ensuring that they meet the necessary legal requirements to operate in the transportation industry. In Silicon Valley, movers should hold a valid license issued by the California Public Utilities Commission (CPUC).

Verifying the company’s license is relatively simple. You can visit the CPUC website and search for the moving company’s name or license number. This will provide you with important information, such as their license status, any complaints filed against them, and their insurance coverage.

Insurance is equally important when hiring professional movers. Accidents can happen during the moving process, and you want to ensure that your belongings are protected. Ask the moving company about their insurance policy, specifically what types of coverage they provide and the valuation options available.

Moving to Silicon Valley?

CTA Ultimate Guide to Living in SV

CTA Ultimate Guide to Living in SV

2. How Long Has the Moving Company Been in Business?

Experience matters when it comes to choosing a moving company. A company that has been in business for several years is likely to have the expertise and resources to handle your move efficiently. Ask the moving company how long they have been operating in Silicon Valley and if they have experience with moves similar to yours.

Additionally, inquire about their track record. Do they have any testimonials or recommendations from past customers? Checking online reviews and ratings can provide valuable insights into the company’s reputation and the quality of their services. Word-of-mouth recommendations from friends, family, or colleagues who have used their services can also be invaluable.

3. What Services Does the Moving Company Offer?

Every moving company offers a unique range of services. It’s important to determine whether the services they provide align with your specific needs. Here are some common services offered by professional movers:

  • Packing and Unpacking: Will the movers assist with packing and unpacking your belongings? This can save you time and effort during the moving process.
  • Loading and Unloading: Ensure that the moving company will handle the loading and unloading of your items onto and off the moving truck.
  • Specialty Item Transportation: If you have specialty items such as pianos, artwork, or antiques, inquire whether the movers have experience and the necessary equipment for their safe transportation.
  • Storage Options: If you require temporary storage for your belongings, ask the moving company if they offer secure storage facilities.
  • Furniture Assembly/Disassembly: If you have large furniture pieces that need to be disassembled for the move, confirm whether the movers will handle this task and reassemble the furniture at your new location.
  • Vehicle Shipping: If you need to transport your vehicle, inquire whether the moving company provides this service.
  • Cleaning Services: Some moving companies offer additional cleaning services to help you prepare your old home for the move-out or your new home for the move-in.

Discuss your specific requirements with the moving company to ensure they can accommodate your needs.

Everyone wants to know…

4. Can the Moving Company Provide References?

References and recommendations from past customers can provide valuable insights into the quality of service provided by a moving company. Ask the company if they can provide references or testimonials from previous clients. Positive feedback and recommendations can instill confidence in their professionalism and reliability.

In addition to asking the moving company for references, conduct your own research. Check online review platforms, such as Yelp or Google, to read reviews from previous customers. This will give you a broader perspective on the experiences of others who have used the company’s services.

5. How Does the Moving Company Handle Liability Coverage?

Understanding the liability coverage provided by a moving company is vital to protect your belongings during the move. Inquire about the types of liability coverage options they offer.

  • Full Value Protection: This option provides the highest level of protection. If any of your items are lost, damaged, or destroyed during the move, the moving company is responsible for repairing the item, replacing it, or providing cash compensation based on its current value.
  • Released Value Protection: This option is typically offered at no additional charge but provides minimal coverage. The moving company assumes liability for your items based on their weight, typically around 60 cents per pound. It’s important to note that this coverage may not fully compensate for the value of high-value items.

It’s worth considering purchasing additional insurance coverage from a third-party provider to ensure your belongings are adequately protected. Review your homeowner’s insurance policy to determine if it covers any damages during a move.

Concierge Services

6. Does the Moving Company Provide In-Person Estimates?

Obtaining an accurate moving estimate is crucial to budgeting and planning your move effectively. While some moving companies may offer estimates over the phone or online, it’s best to opt for an in-person estimate whenever possible. This allows the mover to assess your belongings and the logistics involved in the move.

During the in-person estimate, the moving company representative will visit your home to evaluate the size and weight of your items, any potential challenges, and the distance of the move. They will provide you with a detailed estimate that includes all the charges, payment methods, and the agreed-upon delivery dates or time frame.

Ensure that the estimate is provided in writing and signed by both parties to establish a clear agreement.

7. What Additional Fees Should You Expect?

Moving companies may charge additional fees for certain circumstances or services. It’s important to discuss any potential extra charges upfront to avoid surprises on your final bill. Here are some common additional fees to inquire about:

  • Stair Fees: If there are stairs in either the old or new location, the moving company may charge an additional fee for carrying items up or down the stairs.
  • Oversized or Heavy Item Fees: If you have large or heavy items that require special handling, such as pianos or gym equipment, there may be an additional fee.
  • Long Carry Fees: If the distance between the moving truck and your home’s entrance is considerable, the moving company may charge a long carry fee.
  • Parking Fees: If the moving truck cannot park close to your home, resulting in additional walking distance for the movers, there may be an extra charge.
  • Elevator Fees: If the building’s elevator is out of order or unavailable, and the movers need to use the stairs instead, there may be an additional fee.
  • Travel Time Fees: For long-distance moves, some moving companies charge for the travel time to and from your location.

It’s crucial to discuss these potential fees with the moving company and ensure they are included in the written estimate.

Hate to wait?

8. Does the Moving Company Have the Necessary Equipment?

The availability of proper moving equipment is essential to ensure a smooth and efficient move. Ask the moving company about the equipment they have, such as moving trucks, furniture dollies, moving blankets, and packing supplies. Specialized equipment may also be necessary for unique items like pianos, pool tables, or artwork.

Having the right equipment not only ensures the safety of your belongings but also indicates the professionalism and preparedness of the moving company.

9. Are There Any Items the Movers Cannot Transport?

There are certain items that movers may refuse to transport due to safety or legal reasons. It’s important to inquire about any restrictions or limitations the moving company may have. Some common items that movers may not transport include:

  • Hazardous Materials: Flammable, explosive, or toxic materials such as propane tanks, paints, pesticides, or cleaning chemicals are typically not allowed on moving trucks.
  • Perishable Items: Movers may not transport perishable items like food, plants, or live animals.
  • Valuables and Personal Documents: It’s advisable to keep valuable items, important documents, and sentimental possessions with you during the move to ensure their safety.

Knowing the restrictions in advance allows you to plan accordingly and make alternative arrangements for the transportation of these items.

10. What is the Company’s Cancellation and Rescheduling Policy?

Unforeseen circumstances may arise that require you to cancel or reschedule your move. It’s essential to understand the moving company’s cancellation and rescheduling policy to avoid any potential financial consequences. Inquire about the timeframe for cancellations or rescheduling, any associated fees, and the process for notifying the company.

By understanding the company’s policies, you can make an informed decision and be prepared for any changes that may occur.


Hiring professional movers in Silicon Valley can make your relocation a seamless and stress-free experience. By asking the right questions during the hiring process, you can ensure that you choose a reputable and reliable moving company. Inquire about licensing and insurance, references, services offered, liability coverage, estimates, additional fees, equipment, item restrictions, and cancellation policies. Taking the time to gather this information will help you make an informed decision and have peace of mind during your move in Silicon Valley.

Time to talk to a REALTOR?

Check out this article next

From Renter to Owner: 8 Key Considerations Before Making the Transition in the Bay Area

From Renter to Owner: 8 Key Considerations Before Making the Transition in the Bay Area

Are you currently renting a home in the Bay Area and dreaming of owning your own property one day? As a renter, it's natural to…

Read Article
About the Author
Seb Frey helps long-time Bay Area homeowners make their next move easily the next one yet. If you're looking for a minimum of hassle, maximum net cash on sale, and certain results, contact Seb today.